Eligibility Specialist: Help Families Access Vital Benefits

Kids for the Future; Ravenna (OH); On-site; USD 43,000 - 47,000; Full time

Job summary

Kids for the Future in Ravenna, OH seeks a results-driven eligibility specialist to determine and maintain program eligibility for families in need. The role involves intake interviews, data entry, and processing for public assistance programs.

You work under supervision, managing confidential case records and supporting clients through service plans and benefits while using multiple agency systems. Training and attendance are required.

Qualifications

• Associate’s degree in Social Services, Human Development or Business related field required.
• Must possess a valid Ohio driver’s license and maintain continuing eligibility under the existing County driver eligibility standards.
• Proficiency in Microsoft Office, Outlook and Internet Explorer; knowledge of multiple internal systems as required by program area responsibilities.

Responsibilities

• Staff Call Center phones within scheduled hours and as needed.
• Conduct face-to-face and phone interviews with individuals and/or families to determine eligibility.
• Evaluate applications and re-applications for initial and ongoing eligibility for Public Assistance programs.
• Assist individuals and families in meeting goals of support services and plans.
• Complete paperwork and verifications to obtain or receive benefits.
• Process documents to approve/deny applications, changes, suspensions or terminations.

Skills

Customer service

Communication

Time management

Attitude & demeanor

Ethics

Teamwork

Education

Associate’s degree in Social Services / Human Development / Business

Tools

Microsoft Office

Outlook

Internet Explorer

CRIS‑E

OIES

SACWIS

OWCMS

SETS

Maximus Ledger Suite

MUNIS

MITS

BUY-IN

E‑GATEWAY

E‑QUIL

CCIDS

Time Force

Digital Imaging system

Job description

Kids for the Future in Ravenna, OH seeks a results-driven eligibility specialist to determine and maintain program eligibility for families in need. The role involves intake interviews, data entry, and processing for public assistance programs.

You work under supervision, managing confidential case records and supporting clients through service plans and benefits while using multiple agency systems. Training and attendance are required.