Income and Debt Advisor for Tenant Resilience

Incommunities; Pennsylvania; Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Social Housing Pension Scheme with up‑

Employer contribution up to 10%

Annual leave 28–32 days

Free parking onsite

Cycle to work scheme

Car user allowance

Job summary

Incommunities is seeking an Income Officer to safeguard rental income, reduce arrears and sustain tenancies through proactive debt recovery, budgeting advice, and multi-agency collaboration. You will navigate benefits, provide tailored support, and help prevent homelessness while upholding high standards of customer service.

The role involves working within a social housing provider committed to improving financial resilience and outcomes for customers and the organisation.

Qualifications

• Knowledge of Social Housing Sector.
• Safeguarding experience.
• Experience advocating for people and managing debt.
• Experience in benefit Housing management or tenancy support.
• Strong verbal and written communication skills.
• Right to work in the UK and valid driving licence.

Responsibilities

• Provide representation for Incommunities in County Court for arrears recovery.
• Offer budgeting and benefits advice to promote financial independence.
• Manage welfare benefits and money advice caseload.
• Conduct telephone triage and provide tailored debt advice.
• Promote financial inclusion and deliver budgeting/money management training.
• Respond to concerns requiring additional support; liaise with Neighbourhood Officers and agencies.
• Build links with DWP, Housing Benefit, and local partners.
• Undertake recovery actions for tenancy debts and prepare Notices of Seeking Possession.
• Assess customers at risk of tenancy failure and develop action plans.
• Support vulnerable tenants and help prevent homelessness.

Skills

Communication skills

Debt advice

Budgeting advice

Stakeholder liaison

Customer service

Job description

Incommunities is seeking an Income Officer to safeguard rental income, reduce arrears and sustain tenancies through proactive debt recovery, budgeting advice, and multi-agency collaboration. You will navigate benefits, provide tailored support, and help prevent homelessness while upholding high standards of customer service.

The role involves working within a social housing provider committed to improving financial resilience and outcomes for customers and the organisation.