Early Intervention & Income Recovery Specialist

Riverside; Kentucky; On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Flexible working options

Learning & development

Benefits package

Job summary

Riverside is seeking an Early Intervention Officer to support the Income Collection function, aiming to maximise rental income and recoveries by providing advice on Universal Credit and processing UC claims in the DWP portal.

The role includes encouraging rent in advance, setting up digital payments, and preparing court packs. It is a fixed-term contract for up to 12 months, with full-time hours (35 per week).

Qualifications

• Customer focused with excellent communication skills.
• Effective negotiation skills, managing requirements to a solution.
• Proven track record of problem solving.

Responsibilities

• Support income collection by advising on Universal Credit and processing UC claims in the DWP portal.
• Encourage rent in advance, set up digital payment methods and manage income collection administration including court packs.

Skills

Customer focus

Negotiation

Problem solving

Job description

Riverside is seeking an Early Intervention Officer to support the Income Collection function, aiming to maximise rental income and recoveries by providing advice on Universal Credit and processing UC claims in the DWP portal.

The role includes encouraging rent in advance, setting up digital payments, and preparing court packs. It is a fixed-term contract for up to 12 months, with full-time hours (35 per week).