Debt Recovery Officer

Civic Recruitment Limited; Pennsylvania; On-site; USD 28,000 - 37,000; Full time

Job summary

Civic Recruitment Limited is seeking a resilient Debt Recovery Administrator on a 6-month contract with a local authority in Huntingdon. You will handle debt recovery cases, respond to enquiries, and support service improvements within the Income and Debt Recovery Team.

Ideal candidates have an NVQ Level 2 in Business Administration or equivalent, strong IT skills, and the ability to work independently in a fast-paced environment while maintaining confidentiality and empathy for vulnerable

Qualifications

• NVQ Level 2 in Business Administration or equivalent experience.
• Experience in debt recovery, income collection or transactional processing.
• Experience in a customer-focused environment.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Manage debt recovery cases in line with Council policies and collection strategies.
• Maximise income collection and support recovery of outstanding debts.
• Negotiate repayment arrangements with customers and track progress.
• Respond to customer enquiries via phone, email and letter with empathy and clarity.
• Document case activity and maintain accurate records.

Skills

Debt recovery

Customer service

Negotiation

Multi-tasking

Education

NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

Huntingdon, United Kingdom | Posted on 28/10/2026

• City Huntingdon
• Province Cambridgeshire
• Country United Kingdom
• Postal Code PE26

About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

6 Month Contract With A Local Authority

Job Purpose

To provide an effective, customer-focused debt recovery service that maximises income collection and supports the resolution of outstanding debts in accordance with Council policies, procedures and collection strategies.

The postholder will manage debt recovery processes, respond to customer enquiries, investigate and resolve account issues, and support continuous service improvements. Working within the Income and Debt Recovery Team, the role requires strong customer service, negotiation and problem-solving skills to achieve positive outcomes while supporting vulnerable customers where appropriate.

Key Responsibilities

Debt Recovery & Income Collection

• Manage debt recovery cases in line with Council policies, procedures and collection strategies.
• Maximise income collection and support the recovery of outstanding debts.
• Investigate debt recovery cases and establish appropriate recovery actions.
• Negotiate repayment arrangements and support customers in resolving outstanding balances.
• Monitor accounts and ensure recovery actions are progressed within agreed timescales.
• Maintain accurate records of debt recovery activity and customer contact.

Customer Service & Case Management

• Act as a point of contact for customers and colleagues regarding debt recovery enquiries.
• Respond to customer queries by telephone, email and written correspondence.
• Provide accurate information and guidance regarding debt recovery processes.
• Resolve service requests and customer enquiries in a timely and professional manner.
• Handle difficult conversations with sensitivity, professionalism and empathy.
• Escalate complaints and complex issues in accordance with procedures.

Administration & Transactions Processing

• Process debt recovery transactions accurately and efficiently.
• Ensure all case management and financial records are maintained accurately.
• Support end-to-end debt recovery processes and service delivery.
• Produce and maintain management information and performance data.
• Assist with data analysis and reporting requirements.

Service Improvement & Systems Support

• Identify areas where processes and services can be improved.
• Make recommendations for service improvements and support implementation of changes.
• Assist with system development and implementation projects.
• Participate in testing new systems and processes.
• Support the delivery of staff training on new systems and procedures.

Team Support

• Work collaboratively within the Debt Recovery Team.
• Support colleagues, apprentices and trainees.
• Assist with mentoring and knowledge sharing.
• Contribute to projects that improve service delivery and operational efficiency.

Compliance & Professional Standards

• Ensure compliance with relevant legislation, policies and procedures.
• Maintain confidentiality and comply with data protection requirements.
• Demonstrate awareness of equality, diversity and inclusion principles.
• Follow health and safety policies and procedures.
• Deliver excellent customer service and support continuous improvement.

Requirements

• NVQ Level 2 in Business Administration, Finance or equivalent experience.
• Experience of debt recovery, income collection or transactional processing.
• Experience working in a customer-focused environment.
• Experience managing and prioritising workload independently.
• Strong customer service, negotiation and conflict resolution skills.
• Ability to communicate effectively both verbally and in writing.
• Experience working within fast-paced administrative environments.
• Good IT skills including Microsoft Office applications.
• Ability to analyse financial information and maintain accurate records.
• Ability to work with internal and external stakeholders.
• Understanding of debt recovery processes and procedures.
• Ability to work with vulnerable customers in a professional and empathetic manner.
• Knowledge of Social Care charging and financial assessment processes.
• Knowledge of debt recovery legislation and regulatory frameworks.
• Experience producing management information and performance reports.
• Experience mentoring apprentices or trainees.