Debt Recovery Specialist — Hybrid, Progression & Benefits

Get Staffed Online Recruitment Limited; Georgia; On-site; USD 31,000 - 38,000; Full time

Job summary

Get Staffed Online Recruitment Limited is seeking a Debt Recovery Officer (Case Management Officer - Debt Recovery) for a permanent, full-time role (37 hours) based in Spalding/Boston. The post focuses on billing, collection and recovery of Council Tax and Business Rates on behalf of client Councils.

The role offers a dedicated team environment with opportunities to provide customer support, arrange affordable plans and help customers access guidance and support services.

Qualifications

• Previous customer service experience in debt management or supporting people in similar areas.
• GCSE C/4 or above in English and Mathematics.

Responsibilities

• Communicating with customers via phone, email or written correspondence to provide advice and information on decisions and actions.
• Agreeing payment arrangements balancing recovery with affordable outcomes.
• Providing tailored support for customers experiencing financial difficulty or vulnerability and guiding to appropriate assistance.

Skills

Customer service experience

Debt recovery

Education

GCSE English and Mathematics (C/4 or above)

Job description

Get Staffed Online Recruitment Limited is seeking a Debt Recovery Officer (Case Management Officer - Debt Recovery) for a permanent, full-time role (37 hours) based in Spalding/Boston. The post focuses on billing, collection and recovery of Council Tax and Business Rates on behalf of client Councils.

The role offers a dedicated team environment with opportunities to provide customer support, arrange affordable plans and help customers access guidance and support services.