Empathetic Debt Recovery Officer – Adult Social Care

Portsmouth City Council; Washington (District of Columbia); Hybrid; USD 44,000 - 50,000; Full time

Job summary

Portsmouth City Council is hiring a Debt Support Officer for Adult Social Care. The role involves recovering debts for Adult Social Care charges, visiting clients at home or care settings, and providing frontline customer service with empathy and integrity.

You will handle face-to-face and telephony interactions, assess financial difficulties, and coordinate with the Financial Assessments and Benefits team to safeguard vulnerable clients.

Qualifications

• Experience in frontline services with excellent customer service skills.
• Ability to build good relationships with clients and internal/external customers.
• Strong analytical and negotiation skills with attention to detail.

Responsibilities

• Provide frontline customer service by taking payments and handling queries about care charges.
• Visit clients and their representatives in homes, residential settings or other locations as needed to recover debts.
• Identify potential risks such as financial abuse and trigger safeguarding measures.
• Manage an individual caseload of clients in varying financial difficulties and maintain accurate records.

Skills

Empathy

Customer service

Analytical skills

Negotiation

Attention to detail

Job description

Portsmouth City Council is hiring a Debt Support Officer for Adult Social Care. The role involves recovering debts for Adult Social Care charges, visiting clients at home or care settings, and providing frontline customer service with empathy and integrity.

You will handle face-to-face and telephony interactions, assess financial difficulties, and coordinate with the Financial Assessments and Benefits team to safeguard vulnerable clients.