Income Officer

Incommunities; Pennsylvania; Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Social Housing Pension Scheme with up‑

Employer contribution up to 10%

Annual leave 28–32 days

Free parking onsite

Cycle to work scheme

Car user allowance

Job summary

Incommunities is seeking an Income Officer to safeguard rental income, reduce arrears and sustain tenancies through proactive debt recovery, budgeting advice, and multi-agency collaboration. You will navigate benefits, provide tailored support, and help prevent homelessness while upholding high standards of customer service.

The role involves working within a social housing provider committed to improving financial resilience and outcomes for customers and the organisation.

Qualifications

• Knowledge of Social Housing Sector.
• Safeguarding experience.
• Experience advocating for people and managing debt.
• Experience in benefit Housing management or tenancy support.
• Strong verbal and written communication skills.
• Right to work in the UK and valid driving licence.

Responsibilities

• Provide representation for Incommunities in County Court for arrears recovery.
• Offer budgeting and benefits advice to promote financial independence.
• Manage welfare benefits and money advice caseload.
• Conduct telephone triage and provide tailored debt advice.
• Promote financial inclusion and deliver budgeting/money management training.
• Respond to concerns requiring additional support; liaise with Neighbourhood Officers and agencies.
• Build links with DWP, Housing Benefit, and local partners.
• Undertake recovery actions for tenancy debts and prepare Notices of Seeking Possession.
• Assess customers at risk of tenancy failure and develop action plans.
• Support vulnerable tenants and help prevent homelessness.

Skills

Communication skills

Debt advice

Budgeting advice

Stakeholder liaison

Customer service

Job description

We are looking for a dedicated Income Officer to join our team on a permanent basis. You'll play a key role in protecting rental income, reducing arrears and sustaining tenancies through proactive debt recovery, early intervention and targeted customer support. You'll provide financial and benefits advice, navigate legal processes and build strong multi-agency partnerships. Preventing homelessness, improving financial resilience and achieving positive, sustainable outcomes for both Incommunities and our customers.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Provide representation for Incommunities in County Court for the recovery of arrears when required
• Provide budgeting and benefits advice to promote financial independence.
• Manage a caseload of welfare benefits and money advice cases
• Conduct telephone triage and provide tailored debt advice, including signposting to specialist services
• Promote financial inclusion by teaching basic budgeting and money management skills
• Respond to concerns from colleagues, external contacts, or customers requiring additional support.
• Provide advice on budgeting, employment, life skills, and tenancy management.
• Provide advice and specialist support to Neighbourhood Officers and other agencies.
• Build and maintain strong links with DWP, Housing Benefit departments, and local partners.
• Support Incommunities teams by accepting and prioritising referrals for benefit and money advice.
• Participate in campaigns promoting money advice and benefits take-up and create related publicity materials.
• Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts
• Produce Notices of Seeking Possession and supporting documentation relating to County Court proceedings
• Assess and support customers at risk of tenancy failure, developing outcome-based action plans.
• Respond to concerns about at-risk customers, support needs and create support plans or refer as necessary.
• Provide support to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness

• Good knowledge of the Social Housing Sector and factors affecting at risk customers
• Good knowledge of safeguarding and experience of dealing with socially and/or financially vulnerable individuals.
• Experience of advocating for people, managing debt and giving budgeting advice.
• Be knowledgeable & have experience of benefit and/or housing management or tenancy support.
• Have strong communication skills, both verbal and written
• Personal values and approach that aligns with Incommunities approach.
• Full driving licence and use of a suitable vehicle for work.
• Applicants must have the right to work in the UK; we are not able to provide visa sponsorship.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Starting salary of £33,646 increasing with service up-to £37,498 per year
• £1,000 essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes
• Social Housing Pension Scheme with up-to 10% employer contribution
• Annual leave: 28 days which increases with service up to 32 plus public holidays
• Option to buy and sell annual leave
• A supportive culture that values employees work life balance.
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Training, development, and funded qualification opportunities.
• Corporate health scheme membership.
• Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.
• Hybrid working
• Cycle to work scheme.
• Free parking onsite.
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

If you have applied for an Income Officer role at Incommunities in the last 3 months, you need not re-apply.

Join Our Team!

We’re looking for great people to join us! AtIncommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.

Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.