Senior Transactions Specialist, Remittance Operations

Testing Site - JPMC; Tempe (AZ); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shift differential 10%

Background screening

Descripción de la vacante

Testing Site - JPMC is seeking a Transactions Specialist IV in Receivables Operations to lead remittance processing efforts and coach front-line associates. You will manage training, assess procedures, and collaborate with other departments to resolve client inquiries.

The role emphasizes meeting deadlines in a production environment, ensuring quality control, and driving improved customer experiences through escalation-driven projects.

Formación

• Remittance processing leadership experience.
• Ability to analyze and comprehend client procedures and instructions.
• Production environment focus around meeting deadlines and quotas.
• Keen sense of quality control and practices.
• Proven ability to lead in a production/operations environment.
• Strong written and verbal communication skills.
• MS Office (Word, Excel, Access, PowerPoint)

Responsabilidades

• Ensure workload is completed as outlined in departmental procedures and policies.
• Understand portfolio and tools used to support client processing requirements.
• Provide training to new and existing employees.
• Interface with other operations departments to research and resolve inquiries.
• Make routine decisions and determining proper courses of action within the limits of standard policies and procedures.
• Participate in evaluations, coaching, and counseling sessions of front line associates.
• Participate on projects aimed at enhancing the customer experience as identified through escalation matters.

Conocimientos

Remittance processing

Team leadership

SOP comprehension

Deadline oriented

Quality control

Production/operations

Communication skills

Herramientas

MS Office

Descripción del empleo

Testing Site - JPMC is seeking a Transactions Specialist IV in Receivables Operations to lead remittance processing efforts and coach front-line associates. You will manage training, assess procedures, and collaborate with other departments to resolve client inquiries.

The role emphasizes meeting deadlines in a production environment, ensuring quality control, and driving improved customer experiences through escalation-driven projects.