Production Tech Lead - Incident & Availability

Testing Site - JPMC; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support Lead to steer teams delivering production services and ensure stability and performance. The role requires strong problem-solving, clear communication, and the ability to translate complex tech details for non-technical audiences.

You will oversee incident response, escalation, and change management while directing day-to-day maintenance of critical systems to support core business operations in Tampa, FL.

Qualifications

• 5+ years experience troubleshooting, resolving, and maintaining IT services.
• Strong technical background with hands-on digital technologies.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to translate technical concepts to non-technical audiences.
• Strong follow-up for action tracking and remediation.

Responsibilities

• Lead teams delivering end-to-end service for business operations.
• Enforce policies to ensure operational stability and availability.
• Monitor production environments for anomalies and use observability tools.
• Escalate issues and communicate solutions to stakeholders during incidents.
• Lead incident, problem, and change management for full stack systems.

Skills

5+ years experience

Troubleshooting

Digital technologies

Communication (verbal & written)

Analytical problem-solving

Stakeholder translation (technical to非

Tools

Grafana

Geneos

Splunk

PowerPoint

Job description

Testing Site - JPMC is seeking a Technology Support Lead to steer teams delivering production services and ensure stability and performance. The role requires strong problem-solving, clear communication, and the ability to translate complex tech details for non-technical audiences.

You will oversee incident response, escalation, and change management while directing day-to-day maintenance of critical systems to support core business operations in Tampa, FL.