Incentive-Pay Eligible Customer Accounts Advisor

Aarons; Easton (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aarons is seeking a Customer Account Advisor to connect with customers, manage accounts in-store, and drive timely lease renewals. The role emphasizes empathy, clear communication, and strong interpersonal skills to handle diverse customer interactions.

The position requires a valid driver's license and flexibility to work varied hours. A retail background and ability to multitask are valued as you support sales goals and service excellence.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Valid driver’s license and ability to meet DOT/state requirements.

Responsibilities

• Maintain and update customers’ accounts in the store computer system and document all customer payment appointments.
• Direct contact with customers with non-renewed leases via home visits and phone.
• Sell benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in meeting daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for items personally returned.
• Complete and maintain weekly vehicle maintenance and route sheets.
• Load, secure and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Skills

Customer service

Empathy

Active listening

Clear communication

Negotiation

Multitasking

Organization

Persuasion

Relationship building

Education

High school diploma

Job description

Aarons is seeking a Customer Account Advisor to connect with customers, manage accounts in-store, and drive timely lease renewals. The role emphasizes empathy, clear communication, and strong interpersonal skills to handle diverse customer interactions.

The position requires a valid driver's license and flexibility to work varied hours. A retail background and ability to multitask are valued as you support sales goals and service excellence.