Incentive Compensation Lead

OpenLoop Health, Inc.; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

OpenLoop Health, Inc. is seeking a Manager of Incentive Compensation to own the full commission cycle for the GTM organization. You will ensure data integrity, calculate payouts, and resolve disputes while partnering with Finance and Payroll on accruals and forecasting.

You’ll design and test crediting rules, model plan changes, and drive automation to move away from manual spreadsheets toward system logic, with a focus on auditability and governance.

Qualifications

• 5–7+ years in commission operations or related fields, owning full cycle for a multi‑segment GTM team.
• Experience designing incentive plans, not only administering them — you've been in the room where the mechanics get decided
• Advanced spreadsheet skills (Excel and Google Sheets) — complex formula logic, large data sets, and models built to be audited by someone else
• Working knowledge of incentive compensation mechanics: quota, attainment, accelerators, draws, clawbacks, splits, and crediting rules
• Hands‑on experience with CRM data (HubSpot and/or Salesforce) — you know where revenue data lives, how it gets dirty, and how to validate it before you use it
• Exceptional accuracy and self‑review discipline — you catch your own errors before anyone else does
• Clear written and verbal communication with non‑analytical audiences; you can explain a payout calculation to a rep, a manager, and a CFO in the language each one needs
• Discretion and judgment with confidential compensation data
• Comfortable in ambiguity — bringing structure to processes that are currently undocumented, and confident holding a position with Sales leadership when the plan terms support it
• SQL, BI tooling (Looker, Tableau), or compensation platform experience (CaptivateIQ, Xactly, Spiff, or similar) is a plus, not a requirement

Responsibilities

• Run the full commission cycle for the GTM organization: pull and validate closed‑won data, apply plan mechanics, calculate payouts, and produce individual statements reps can actually read and reconcile.
• Own the rules that determine who gets credit for what. Maintain quota and territory assignments, resolve split and multi‑rep deals, and adjudicate edge cases against documented plan terms rather than case‑by‑case judgment.
• Validate the commissionable data upstream of every calculation. Identify deal records that will break payout logic, build reconciliation checks between CRM, Finance systems, and payroll, and maintain a clean audit trail for every adjustment.
• Serve as the first line for rep and manager commission questions. Investigate discrepancies, explain the math clearly, and close each inquiry with a documented answer and a fix to the root cause when there is one.
• Model attainment distributions, payout curves, accelerator scenarios, and cost of sales for proposed plan changes. Flag where a proposed mechanic will be hard to administer, easy to game, or impossible to calculate with the data we have.
• Partner with Finance on accruals, forecasting, and payout files. Deliver commission inputs on the payroll calendar, every cycle, without chasing.
• Partner with Revenue Systems to move commission logic out of spreadsheets and into the CRM and reporting layer. Define the field, object, and reporting requirements that make automated commission tracking and self‑serve attainment visibility possible.
• Maintain current plan documents, quota records, approved exception logs, and process runbooks so that any calculation can be reproduced and defended six months later.

Skills

Commission operations

Sales compensation

Revenue operations

FP&A

Excel

Google Sheets

HubSpot

Salesforce

Attention to detail

Communication

Confidential data handling

Process structuring

SQL

Looker

Tableau

CaptiivateIQ/Xactly/Spiff

Tools

HubSpot

Salesforce

Looker

Tableau

CaptivateIQ

Xactly

Spiff

Job description

OpenLoop Health, Inc. is seeking a Manager of Incentive Compensation to own the full commission cycle for the GTM organization. You will ensure data integrity, calculate payouts, and resolve disputes while partnering with Finance and Payroll on accruals and forecasting.

You’ll design and test crediting rules, model plan changes, and drive automation to move away from manual spreadsheets toward system logic, with a focus on auditability and governance.