Bilingual Tollway Support Specialist (English/Spanish)

Mass Markets; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

MCI (Valor Intelligent Processing, a division of Marlowe Companies Inc.) seeks a Bilingual Tollway Customer Service Specialist in Tampa, FL. You will assist with toll account issues, payments, and general support, delivering a positive visitor experience.

Ideal candidates are bilingual in English and Spanish with customer service experience, data-entry skills, and the ability to work varied shifts in a fast-paced toll operations environment.

Qualifications

• Fluent in English and Spanish (spoken and written).
• High school diploma or equivalent.
• Experience with computer-based data entry.
• Strong written and verbal communication skills.
• Able to work shifts including weekends and holidays.
• Experience with non-cash payment processing systems.

Responsibilities

• Serve as the welcoming face of toll operations at facility offices in Tampa, FL.
• Respond to customer inquiries regarding toll balances and account discrepancies.
• Process payments using toll operations back-office systems.
• Handle in-person customer interactions, including complaints.
• Support inbound customer service calls and resolve issues efficiently.
• Collaborate with team to enhance customer experience.
• Complete end-of-day deposits and balancing reports.
• Follow attendance and scheduling requirements consistently.

Skills

Bilingual English/Spanish

Customer service

Data entry

Communication skills

Call center experience

Shift work

Education

High school diploma

Tools

Payment processing systems

Job description

MCI (Valor Intelligent Processing, a division of Marlowe Companies Inc.) seeks a Bilingual Tollway Customer Service Specialist in Tampa, FL. You will assist with toll account issues, payments, and general support, delivering a positive visitor experience.

Ideal candidates are bilingual in English and Spanish with customer service experience, data-entry skills, and the ability to work varied shifts in a fast-paced toll operations environment.