Inbound Telesales Specialist – Upsell & Solutions

American Red Cross; South Carolina; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical plans

Dental vision plans

401K with match

Paid time off

Job summary

The American Red Cross is seeking a Telesales Specialist, RSG to sell community training classes and Retail Store products. You will engage customers over the phone, identify needs, and guide them to appropriate courses and products.

A competitive hourly wage is complemented by a commission-based plan, emphasizing revenue attainment and customer service excellence. We offer a location-based compensation structure with growth opportunities in a mission-driven environment.

Qualifications

• High school diploma or GED; higher education a plus.
• Minimum of 1 year of sales experience within a call center.
• Ability to multi-task across multi-system platforms.

Responsibilities

• Handle inbound calls for training courses and store products.
• Act as consultant to uncover customer training and retail needs.
• Recommend and sell Red Cross training classes and Store products.
• Process credit card transactions and place orders in sales systems.
• Document and update all cases in Salesforce.

Skills

Inbound calls

Sales experience

Negotiation

CRM Salesforce

Education

High school diploma

Tools

Salesforce

Job description

The American Red Cross is seeking a Telesales Specialist, RSG to sell community training classes and Retail Store products. You will engage customers over the phone, identify needs, and guide them to appropriate courses and products.

A competitive hourly wage is complemented by a commission-based plan, emphasizing revenue attainment and customer service excellence. We offer a location-based compensation structure with growth opportunities in a mission-driven environment.