Service Appointment Pro – Fast-Paced Auto Scheduler

Casey-Auto-Group; Newport News (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company contribution

Short- and Long-Term Disability

Employee referral bonus program

Discounted gym memberships

Job summary

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center. You will be the voice of our service departments, handling high-volume inbound and outbound calls, assisting with scheduling service appointments, and helping us hit daily appointment goals.

Requirements include a high school diploma or GED (or equivalent), strong customer service and communication skills, and the ability to maintain professionalism and punctuality.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 months of related customer service/call center experience.
• Ability to master phone training techniques with professional tone.
• Strong reading/writing of simple correspondence and presenting information.
• Punctuality and attendance in line with guidelines.

Responsibilities

• Handle high-volume inbound and outbound service calls.
• Assist with scheduling service appointments.
• Aim to meet daily appointment goals with professionalism.

Skills

Customer service

Communication

Targets driven

Phone etiquette

Education

High school diploma or GED

1–3 months call center experience

Job description

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center. You will be the voice of our service departments, handling high-volume inbound and outbound calls, assisting with scheduling service appointments, and helping us hit daily appointment goals.

Requirements include a high school diploma or GED (or equivalent), strong customer service and communication skills, and the ability to maintain professionalism and punctuality.