Commissioned Service Scheduler – High-Volume Calls

Casey Subaru; Newport News (VA); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

FSA/HSA/LPFSA

Prescription drug coverage

HealthJoy App - company-paid healthnav

Employee Assistance Program (EAP)

401(k) with company contribution

Short- and Long-Term Disability

Legal Resources coverage & ID Protec

Vacation & holiday pay

Employee referral bonus program

Employee parts and service discounts

Discounted gym memberships to OneLife/

Descripción de la vacante

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center in Newport News, VA. You will handle inbound and outbound service calls, assist with scheduling appointments, and strive to meet daily appointment goals with exceptional customer service.

The role emphasizes clear communication, professionalism, and a proactive approach to turning conversations into booked service appointments while upholding company standards.

Formación

• Strong customer service and communication skills are required.
• Ability to handle high-volume inbound and outbound service calls.
• Primary focus is to turn conversations into booked service appointments while maintaining professionalism.

Responsabilidades

• Handle high-volume inbound and outbound service calls.
• Assist with scheduling service appointments.
• Help the team hit daily appointment goals.
• Convert conversations into booked service appointments with professionalism.

Conocimientos

Customer service

Communication

Phone etiquette

Appointment scheduling

Results-driven

Educación

High school diploma or GED; or 1–3 months related experience

Descripción del empleo

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center in Newport News, VA. You will handle inbound and outbound service calls, assist with scheduling appointments, and strive to meet daily appointment goals with exceptional customer service.

The role emphasizes clear communication, professionalism, and a proactive approach to turning conversations into booked service appointments while upholding company standards.