Inbound SDR - B2B SaaS, Fast-Paced Lead to Meetings

Cervin; Boston (MA); On-site; USD 87,000 - 119,000; Full time

Job summary

LaunchDarkly is seeking an experienced Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, MQLs, and accounts showing meaningful engagement through our account-based programs.

This role combines fast, consultative follow-up with proactive outreach to turn interest into qualified meetings and pipeline, partnering with North American Account Executives and the broader team to improve lead quality and conversion.

Qualifications

• 1+ year SDR/BDR experience in B2B SaaS or similar.
• Proven ability to set goals, own tasks, and deliver results.
• Experience communicating with customers and prospects.

Responsibilities

• Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful first impression.
• Respond rapidly to high-intent inbound inquiries, including demos, pricing requests, trials, and contact forms.
• Own follow-up for event leads and adapt outreach based on account engagement history.
• Research and proactively engage targeted accounts with meaningful engagement and buying intent.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, LinkedIn and other channels.
• Maintain complete, accurate activity and notes in Salesforce.
• Partner with North American AEs, Marketing, Revenue Ops and global SDR to improve lead quality and routing.
• Share feedback to improve campaigns, events, content and customer journey.

Skills

SDR experience

Independent worker

English communication

Job description

LaunchDarkly is seeking an experienced Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, MQLs, and accounts showing meaningful engagement through our account-based programs.

This role combines fast, consultative follow-up with proactive outreach to turn interest into qualified meetings and pipeline, partnering with North American Account Executives and the broader team to improve lead quality and conversion.