Inbound Sales Development Representative - Boston

Cervin; Boston (MA); On-site; USD 87,000 - 119,000; Full time

Job summary

LaunchDarkly is seeking an experienced Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, MQLs, and accounts showing meaningful engagement through our account-based programs.

This role combines fast, consultative follow-up with proactive outreach to turn interest into qualified meetings and pipeline, partnering with North American Account Executives and the broader team to improve lead quality and conversion.

Qualifications

• 1+ year SDR/BDR experience in B2B SaaS or similar.
• Proven ability to set goals, own tasks, and deliver results.
• Experience communicating with customers and prospects.

Responsibilities

• Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful first impression.
• Respond rapidly to high-intent inbound inquiries, including demos, pricing requests, trials, and contact forms.
• Own follow-up for event leads and adapt outreach based on account engagement history.
• Research and proactively engage targeted accounts with meaningful engagement and buying intent.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, LinkedIn and other channels.
• Maintain complete, accurate activity and notes in Salesforce.
• Partner with North American AEs, Marketing, Revenue Ops and global SDR to improve lead quality and routing.
• Share feedback to improve campaigns, events, content and customer journey.

Skills

SDR experience

Independent worker

English communication

Job description

About the Job:

LaunchDarkly is looking for an experienced, self-directed Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, event MQLs, and accounts showing meaningful engagement through our account-based programs.

This is not a purely reactive lead-response role. You will combine fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline.

Responsibilities:

• Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful, and credible first impression.
• Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers.
• Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
• Research and proactively engage targeted accounts that show meaningful engagement and buying intent.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
• Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
• Partner closely with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
• Share patterns and feedback from prospects so the broader team can improve campaigns, events, content, and the customer journey.

Qualifications:

• At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
• A demonstrated record of setting goals, taking ownership, and delivering measurable results.
• Experience communicating with customers, prospects, or other external audiences.
• Strong judgment and the ability to operate independently.
• Excellent written and verbal communication skills in English, with the confidence to engage senior and technical stakeholders.

Pay:

Target pay ranges based on Geographic Zones* for Level 3:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $86,700 - $119,240**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $78,100 - $107,360**
• Zone 3: All other US locations - $73,700 - $101,310*

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Aff… To do so, contact People Ops at [e-mail].

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.