Inbound Sales Qualification Associate | KPI-Driven

SelectQuote; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

SelectQuote is hiring for a Sales Qualification Associate (SQA) who will be the first sales contact for consumers showing interest in our insurance products. This unlicensed role focuses on understanding needs, communicating our value, overcoming objections, and qualifying customers for transfer to licensed agents.

It is a high-volume, performance-driven position requiring strong communication, consistent engagement, and the ability to meet measurable goals.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication, active listening, and reading comprehension essential.
• Ability to communicate clearly and confidently over the phone.
• Must handle rejection and objections effectively.
• Competitive, goal-oriented, and motivated by measurable results.
• Previous sales, call center, or performance-based experience preferred.
• Current insurance licenses not eligible for this role.

Responsibilities

• Handle inbound calls, averaging about 200 calls per day.
• Create a confident, energetic, professional customer experience.
• Build rapport, listen actively, and understand customer needs.
• Explain SelectQuote's value proposition and qualify customers for transfer.
• Overcome objections to move qualified customers forward.
• Maintain engaging conversations and adhere to scripts and processes.
• Meet or exceed transfer goals and KPIs; accept coaching and feedback.
• Adapt to a fast-paced, high-volume environment.

Skills

Strong verbal communication

Active listening

Reading comprehension

Conversational phone skills

Resilience/coachability

Goal-oriented

Reliability and steady employment

Ability to handle rejection

Education

High school diploma or equivalent

Job description

SelectQuote is hiring for a Sales Qualification Associate (SQA) who will be the first sales contact for consumers showing interest in our insurance products. This unlicensed role focuses on understanding needs, communicating our value, overcoming objections, and qualifying customers for transfer to licensed agents.

It is a high-volume, performance-driven position requiring strong communication, consistent engagement, and the ability to meet measurable goals.