Inbound Sales & Customer Support Specialist

Grayba; Tremont Park (GA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Educational reimbursement and career发展

Job summary

Graybar is hiring a Customer Service Representative in Tremont Park, GA to be a key contact for customers, entering orders, handling requests, and ensuring total satisfaction. You will respond to inquiries by phone and email, support product selection, and coordinate service requests such as pricing, billing, and claims while upholding professional, timely communication.

This full-time role offers comprehensive benefits and opportunities for growth in a collaborative, employee-owned company.

Qualifications

• Strong communication and interpersonal skills.
• Experience handling inbound/outbound calls and written correspondence.
• Minimum high school education; additional degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Communication

Customer service

Retail experience

Written correspondence

Education

High School diploma

College degree preferred

Job description

Graybar is hiring a Customer Service Representative in Tremont Park, GA to be a key contact for customers, entering orders, handling requests, and ensuring total satisfaction. You will respond to inquiries by phone and email, support product selection, and coordinate service requests such as pricing, billing, and claims while upholding professional, timely communication.

This full-time role offers comprehensive benefits and opportunities for growth in a collaborative, employee-owned company.