Inbound Sales & Customer Solutions Rep - Earn Up to $80K

Spectrum Business; Phoenix (AZ); On-site; USD 42,000 - 86,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives and rewards

Job summary

Spectrum Business in Phoenix is seeking a Sales and Customer Solutions Representative to handle inbound calls, resolve billing concerns, and upsell or cross-sell Spectrum services. You’ll work in an in-office call center, building strong customer relations and contributing to overall satisfaction.

Requirements include a high school diploma or equivalent and 1+ year of sales experience. English fluency, clear communication, and flexibility for scheduling are essential.

Qualifications

• 1+ years of sales experience.
• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Willingness to work in an in-office call center environment.
• Ability to upsell or cross-sell products and services.

Responsibilities

• Handle inbound calls as the first point of contact with customers.
• Investigate concerns, resolve issues in real time and upsell/cross-sell as appropriate.
• Explain products and services clearly and maintain customer satisfaction.
• Process orders in billing system for retained accounts and new sales.
• Meet call handling metrics and contribute to team goals.

Skills

English proficiency

Sales experience

Communication

Customer service

Multitasking

Education

High school diploma or equivalent

Job description

Spectrum Business in Phoenix is seeking a Sales and Customer Solutions Representative to handle inbound calls, resolve billing concerns, and upsell or cross-sell Spectrum services. You’ll work in an in-office call center, building strong customer relations and contributing to overall satisfaction.

Requirements include a high school diploma or equivalent and 1+ year of sales experience. English fluency, clear communication, and flexibility for scheduling are essential.