Sales & Customer Solutions Rep: High Earnings & Perks

Charter Communications; Phoenix (AZ); On-site; USD 40,000 - 85,000; Full time

Job summary

Charter Communications, operating as Spectrum, is seeking a Sales and Customer Solutions Representative in a Phoenix call center. You will handle inbound calls, resolve issues in real time, and identify upsell opportunities while delivering high-quality customer service.

Ideal candidates bring 1+ years of sales experience and a high school diploma, with strong English communication and computer skills. This is an in-office role with a competitive pay structure that includes incentives.

Qualifications

• Must read, write, speak and understand English.
• Capable of professional communication.
• Willing to work a flexible schedule and overtime as needed.
• Familiarity with telecommunications services such as Video, Internet, Voice, and Mobile.

Responsibilities

• Handle inbound calls as the first point of contact with customers.
• Identify opportunities to upsell or cross-sell products and services.
• Resolve billing inquiries, pricing questions, and service issues in real time.
• Process orders within the billing system for retained accounts and new sales.
• Explain products clearly to retain and re-sell to customers.

Skills

English proficiency

Clear communication

Flexible schedule

Telecom knowledge

Computer skills

Sales track record

Education

High school diploma or equivalent

Job description

Charter Communications, operating as Spectrum, is seeking a Sales and Customer Solutions Representative in a Phoenix call center. You will handle inbound calls, resolve issues in real time, and identify upsell opportunities while delivering high-quality customer service.

Ideal candidates bring 1+ years of sales experience and a high school diploma, with strong English communication and computer skills. This is an in-office role with a competitive pay structure that includes incentives.