Business Sales Customer Solutions Representative

Charter Communications; United States; On-site; USD 37,000 - 85,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to connect with customers in our in-house call center. You’ll handle inbound calls, resolve issues in real time, and identify upsell opportunities to build a rewarding career while earning competitive pay.

Starting pay is $18/hour with incentives that can push annual earnings above $80,000. Enjoy Spectrum services and growth as you help customers choose the right solutions.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls as the first point of contact for customers.
• Identify opportunities to upsell or cross-sell products and services.
• Investigate concerns and resolve issues in real time.
• Explain products and services clearly to customers and retain loyalty.
• Manage billing inquiries, pricing questions, and service complaints.

Skills

English proficiency

Sales experience

Customer service

Communication skills

Flexible schedule

Phone etiquette

Multi-tasking

Education

High school diploma or equivalent

Job description

Job Summary

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $80,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role based in one of our call centers, you will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand. You will have the opportunity to build a rewarding and successful career with us while achieving your financial goals, equipped with the tools and resources needed as a member of our team.

Responsibilities

How You’ll Make an Impact

• Actively supporting efforts to simplify and enhance customer experience while maintaining high levels of professionalism and courtesy
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers

Working Conditions

• Comfortable working a Monday through Friday schedule in a fast-paced, team-oriented, in-office call center environment

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1+ years of sales experience

Skills

• Ability to read, write, speak and understand English
• Ability to communicate in a clear, professional manner
• Must be available to work a flexible schedule and overtime as requested
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products
• Ability to use computer and multiple software applications simultaneously
• Ability to demonstrate a record of success in your sales career to date