Sales & Customer Solutions Rep — Retain & Upsell

Charter Communications; United States; On-site; USD 36,000 - 75,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Earn competitive pay starting at $18/hour with incentives that can push earnings above $70,000 per year. Enjoy free and discounted Spectrum services while building a long-term career with Spectrum.

You will engage customers to resolve billing questions, upsell video, data and voice products, and maintain professionalism in all interactions to drive satisfaction and revenue growth.

Qualifications

• Must read, write, speak and understand English.
• Experience in customer service or phone sales is preferred.
• Ability to handle irate customers and resolve issues.
• Proficient with billing systems and basic software applications.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Explain Spectrum's products and services and compare them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Communication skills

Customer service experience

Sales skills

Call center experience

Education

High school diploma or equivalent

Tools

Billing system

Computer skills

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Earn competitive pay starting at $18/hour with incentives that can push earnings above $70,000 per year. Enjoy free and discounted Spectrum services while building a long-term career with Spectrum.

You will engage customers to resolve billing questions, upsell video, data and voice products, and maintain professionalism in all interactions to drive satisfaction and revenue growth.