Sales & Customer Solutions Pro — Upsell, Resolve & Incentives

Charter Communications; United States; On-site; USD 37,000 - 85,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to connect with customers in our in-house call center. You’ll handle inbound calls, resolve issues in real time, and identify upsell opportunities to build a rewarding career while earning competitive pay.

Starting pay is $18/hour with incentives that can push annual earnings above $80,000. Enjoy Spectrum services and growth as you help customers choose the right solutions.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls as the first point of contact for customers.
• Identify opportunities to upsell or cross-sell products and services.
• Investigate concerns and resolve issues in real time.
• Explain products and services clearly to customers and retain loyalty.
• Manage billing inquiries, pricing questions, and service complaints.

Skills

English proficiency

Sales experience

Customer service

Communication skills

Flexible schedule

Phone etiquette

Multi-tasking

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to connect with customers in our in-house call center. You’ll handle inbound calls, resolve issues in real time, and identify upsell opportunities to build a rewarding career while earning competitive pay.

Starting pay is $18/hour with incentives that can push annual earnings above $80,000. Enjoy Spectrum services and growth as you help customers choose the right solutions.