Inbound Payment Center Specialist

Graceland Management Services LLC; Cunningham (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Graceland Management Services LLC is seeking an Inbound Payment Center Representative to assist rental customers with account questions and monthly payments. You will communicate professionally, process payments, and coordinate with various departments.

The role requires an outgoing personality, solid computer and typing skills, and the ability to thrive in a fast-paced, high-volume environment. Hours are 8:00 a.m. – 4:30 p.m., with national inbound calls.

Qualifications

• Excellent customer service skills; prior experience preferred.
• Outgoing personality and friendly demeanor.
• Solid computer, grammar and multitasking skills.
• Strong attention to detail with time management and decision-making.
• Ability to work in a fast-paced, high-volume payment center.

Responsibilities

• Communicate professionally with customers regarding rental accounts.
• Process customer payments.
• Interact with internal departments as needed.
• Handle inbound calls from customers on a national level.
• Discuss acceptable payment arrangements.

Skills

Customer service

Outgoing personality

Attention to detail

Time management

Decision making

Multitasking

Education

High school diploma or equivalent

Job description

Graceland Management Services LLC is seeking an Inbound Payment Center Representative to assist rental customers with account questions and monthly payments. You will communicate professionally, process payments, and coordinate with various departments.

The role requires an outgoing personality, solid computer and typing skills, and the ability to thrive in a fast-paced, high-volume environment. Hours are 8:00 a.m. – 4:30 p.m., with national inbound calls.