Remote Payments Specialist

Penn Foster Group; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Penn Foster Group is seeking a Financial Services Representative to support learners with payment questions and help them stay on track with their programs. You will handle inbound and outbound calls, explain account status, discuss payment options, and process payments from home.

The role emphasizes phone-based interaction in a fast-paced environment, with training on inbound calls and later outbound dialing while learning the position. Overtime may be available during busy periods.

Qualifications

• High school diploma or GED required.
• Collections experience preferred; call center or customer service experience is valuable.
• Ability to stay calm and empathetic during challenging conversations.

Responsibilities

• Handle inbound calls and outbound dialer campaigns to support payments.
• Ask thoughtful questions to understand each learner’s payment situation and discuss options.
• Explain account status and potential consequences of late payments.
• Discuss options like changing the payment due date, an eligible deferment, or a late-fee waiver.
• Process payments and document account interactions accurately.
• Follow privacy, call-recording disclosure, do-not-call, and other department procedures.
• Meet service, quality, schedule-adherence, and performance expectations.

Skills

Communication

Active listening

Problem solving

Phone etiquette

Microsoft Outlook

Multi-system navigation

Education

High school diploma or GED

Job description

Penn Foster Group is seeking a Financial Services Representative to support learners with payment questions and help them stay on track with their programs. You will handle inbound and outbound calls, explain account status, discuss payment options, and process payments from home.

The role emphasizes phone-based interaction in a fast-paced environment, with training on inbound calls and later outbound dialing while learning the position. Overtime may be available during busy periods.