Mortgage Payments Specialist I — Detail‑Oriented, Fast-Paced

Fay Servicing, LLC; Farmers Branch (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Job summary

Fay Servicing, LLC is hiring a Payment Specialist I to handle payments, reconcile accounts and assist borrowers with inquiries. You will maintain accurate payment records and follow regulatory requirements and company policies.

The role collaborates with internal and external customers in a fast-paced environment. Analyzing data, prioritizing tasks and ensuring timely responses are essential in this position.

Qualifications

• High School diploma/ GED, preferred or equivalent work experience
• 1+ years’ experience in the mortgage servicing industry
• 1+ years’ experience in servicing, banking and payments/ cash room preferred
• 1+ years’ experience working in a fast-paced work environment preferred
• Knowledge of Accounting principles and financial concepts preferred
• Experience with Black Knight MSP preferred
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem-solving abilitiesGood judgement with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High-level of attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

Skills

Verbal communication

Written communication

Customer service

Time management

Attention to detail

Problem-solving

Team collaboration

Analytical skills

Decision making

Interpersonal skills

Fast-paced environment

Education

High School diploma or GED

Tools

Black Knight MSP

Job description

Fay Servicing, LLC is hiring a Payment Specialist I to handle payments, reconcile accounts and assist borrowers with inquiries. You will maintain accurate payment records and follow regulatory requirements and company policies.

The role collaborates with internal and external customers in a fast-paced environment. Analyzing data, prioritizing tasks and ensuring timely responses are essential in this position.