Payment Center Representative

Graceland Management Services LLC; Cunningham (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Graceland Management Services LLC is seeking an Inbound Payment Center Representative to assist rental customers with account questions and monthly payments. You will communicate professionally, process payments, and coordinate with various departments.

The role requires an outgoing personality, solid computer and typing skills, and the ability to thrive in a fast-paced, high-volume environment. Hours are 8:00 a.m. – 4:30 p.m., with national inbound calls.

Qualifications

• Excellent customer service skills; prior experience preferred.
• Outgoing personality and friendly demeanor.
• Solid computer, grammar and multitasking skills.
• Strong attention to detail with time management and decision-making.
• Ability to work in a fast-paced, high-volume payment center.

Responsibilities

• Communicate professionally with customers regarding rental accounts.
• Process customer payments.
• Interact with internal departments as needed.
• Handle inbound calls from customers on a national level.
• Discuss acceptable payment arrangements.

Skills

Customer service

Outgoing personality

Attention to detail

Time management

Decision making

Multitasking

Education

High school diploma or equivalent

Job description

Description

As an Inbound Payment Center Representative, you'll interact with rental customers of Graceland to answer questions regarding their account and collect monthly payments. You just need to enjoy building connections with and helping customers!

• Communicate in a professional manner with customers regarding rental accounts
• Process customer payments
• Interact internally with various other departments
• Promptly accept inbound calls from customers on a national level
• All other duties as assigned by management
• Discuss acceptable payment arrangements
• Hours-8:00 a.m. - 4:30 p.m.

Requirements

• High School Diploma or equivalent
• Excellent customer service skills with prior experience preferred
• Outgoing personality
• Solid computer, grammar and multi-tasking skills
• Strong attention to detail with time management and decision-making skills
• Ability to work comfortably in a fast-paced, high-volume payment center