Payment Center Representative-Bilingual

Graceland Management Services LLC; Cunningham (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Payment Center Representative, where your skills in customer service and communication will shine. In this dynamic role, you'll engage with customers, assist them with their accounts, and ensure smooth payment processes. Your outgoing personality and attention to detail will help foster strong relationships and enhance customer satisfaction. This entry-level position offers a fantastic opportunity to grow in a supportive environment, making a real impact in the lives of customers. If you're ready to take on this rewarding challenge, we want to hear from you!

Qualifications

• Excellent customer service skills and a passion for helping others.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Assist customers with payment processing and account inquiries.
• Provide friendly reminders and discuss payment arrangements.

Skills

Customer Service Skills

Bilingual (English and Spanish)

Attention to Detail

Time Management

Decision-Making Skills

Computer Skills

Education

High School Diploma or equivalent

Job description

Job Title: Payment Center Representative - Bilingual

Join our team at Graceland Management Services LLC as a Payment Center Representative - Bilingual.

Job Description

As a Bilingual Payment Center Representative, you will assist Graceland customers with their accounts. Your responsibilities include collecting payments, making payment arrangements, providing friendly payment reminders, and handling other customer relations tasks. A passion for building connections and helping customers is essential.

• Communicate professionally with customers regarding rental accounts.
• Process customer payments.
• Discuss acceptable payment arrangements.
• Interact internally with various departments.
• Promptly accept inbound calls from customers nationwide.
• Perform other duties as assigned by management.

Working Hours

10:30 a.m. - 7:00 p.m.

Requirements

• High School Diploma or equivalent.
• Excellent customer service skills; prior experience preferred.
• Outgoing personality.
• Solid computer, grammar, and multi-tasking skills.
• Strong attention to detail, time management, and decision-making skills.
• Ability to work comfortably in a fast-paced, high-volume payment center.
• Bilingual in English and Spanish.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Business Consulting and Services