Inbound Ops Lead - Guest Experience

Target; Cuyahoga Falls (OH); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid sick leave

Paid vacation

Holiday pay

Job summary

Target is seeking an Inbound Operations Team Leader in Ohio to guide unloading, stocking, and merchandizing for a fast-paced store. You will lead a team of hourly associates, ensure timely pick/pack/ship fulfillment, and uphold Target's guest experience commitments.

Strong coaching, safety, and communication skills are essential for daily operations. The role emphasizes leadership in inbound processes, collaboration with other departments, and maintaining high standards of accuracy and

Qualifications

• Guest service fundamentals and experience building a guest-first culture on your team.
• Retail business fundamentals, including department sales trends and promotions.
• Planning daily/weekly workload to support priorities and goals.
• Leading a team of hourly team members with coaching and retention focus.

Responsibilities

• Deliver guest experience commitments consistently.
• Ensure teams are trained and delivering Target's guest experience commitments.
• Observe, provide feedback, and hold team accountable for results.
• Review metrics and act to improve outcomes and guest experience.
• Align workload with sales goals and engage guests effectively.
• Lead and share expertise in operations, freshness, accuracy, and efficiency.
• Set goals with direct leader and ensure accountability.
• Develop GM Experts through onboarding and ongoing coaching.
• Foster inclusivity and ethical conduct; maintain safety culture.
• Lead safety and security processes and respond to incidents.

Skills

Guest service

Retail fundamentals

Workload planning

Team leadership

Tools

None

Job description

Target is seeking an Inbound Operations Team Leader in Ohio to guide unloading, stocking, and merchandizing for a fast-paced store. You will lead a team of hourly associates, ensure timely pick/pack/ship fulfillment, and uphold Target's guest experience commitments.

Strong coaching, safety, and communication skills are essential for daily operations. The role emphasizes leadership in inbound processes, collaboration with other departments, and maintaining high standards of accuracy and