Inbound Customer Care Specialist

MCI; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is a fast-growing tech-enabled business services company with call center operations across multiple countries. We seek Customer Service Advisors to deliver friendly, efficient support, handle inquiries, and resolve issues, ensuring top-tier service for our customers.

Ideal candidates are motivated, communicative, and ready to work in a dynamic environment. Position requires completing a full application on our careers page and may involve screening questions and a pre-employment test.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers with questions, requests, and account inquiries.
• Resolve customer concerns in a timely and professional manner.
• Provide accurate information about products, services, and processes.
• Maintain detailed records of customer interactions.
• Meet quality, productivity, and customer satisfaction goals.
• Follow company guidelines and compliance requirements.
• Support team initiatives and contribute to continuous improvement.

Skills

Fluent English

Strong verbal communication

Written communication

Problem solving

Active listening

Multitasking

Education

High School Diploma or GED

Job description

MCI is a fast-growing tech-enabled business services company with call center operations across multiple countries. We seek Customer Service Advisors to deliver friendly, efficient support, handle inquiries, and resolve issues, ensuring top-tier service for our customers.

Ideal candidates are motivated, communicative, and ready to work in a dynamic environment. Position requires completing a full application on our careers page and may involve screening questions and a pre-employment test.