Inbound Member Support Specialist

OneShare Health, LLC; United States; Remote; USD 33,000 - 42,000; Full time

Job summary

OneShare Health, LLC in Irving, Texas seeks a dedicated Member Support Specialist to deliver exceptional customer service in a fast-paced, inbound call center. You will assist members with status checks, billing, eligibility, and provider access, aiming for one-call resolutions while upholding company values and regulatory requirements.

The ideal candidate has 1+ year in inbound call centers, healthcare/insurance exposure, and strong communication skills in English (Spanish bilingual is a plus).

Qualifications

• High School Diploma or equivalent.
• 1+ year inbound call center customer service experience.
• 2+ years experience in healthcare or insurance preferred.
• Bilingual English/Spanish preferred.
• Proficiency in Microsoft applications.
• Strong verbal and written communication.
• Attention to detail in a fast-paced environment.
• Ability to multitask.

Responsibilities

• Demonstrates effective, active listening to collect relevant information, build rapport and respond to callers in a professional, empathetic, and compassionate manner.
• Assists members in navigating company website and member portal(s) and encourages and reassures them to become educated, empowered, and self-sufficient.
• Accurately and expediently resolves issues, finds solutions, and provides information to OneShare Health members and customers.
• Effectively and accurately analyzes member and other customer inquiry type to help ensure accurate information and resolution steps.
• Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures.
• Meets quality, quantity, and timeliness standards to achieve individual and department performance goals.
• Continually meets and exceeds Quality Assurance call audit standards.

Skills

Active listening

Customer service

Multitasking

Communication skills

Healthcare/insurance experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

OneShare Health, LLC in Irving, Texas seeks a dedicated Member Support Specialist to deliver exceptional customer service in a fast-paced, inbound call center. You will assist members with status checks, billing, eligibility, and provider access, aiming for one-call resolutions while upholding company values and regulatory requirements.

The ideal candidate has 1+ year in inbound call centers, healthcare/insurance exposure, and strong communication skills in English (Spanish bilingual is a plus).