Member Support Specialist

OneShare Health, LLC; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-paid Long-Term Disability

Company-paid Life Insurance

Short-Term Disability

Accident Insurance

Indemnity Insurance

Critical Illness Coverage

401(k) with Company Match

Paid Time Off (PTO)

Job summary

OneShare Health in Irving, TX is seeking a Member Support Specialist to deliver exceptional customer service in a fast-paced call center. You will handle inquiries about membership, payments, provider access, and eligibility, aiming for one-call resolution.

The role emphasizes empathy, accuracy, and knowledge of medical terminology; bilingual English/Spanish is preferred. A High School diploma and 1+ year inbound call center experience are required; healthcare and insurance familiarity is a

Qualifications

• IHigh School Diploma or equivalent.
• Inbound call center experience.
• Healthcare or insurance experience preferred.
• Bilingual English/Spanish preferred.
• Proficiency in Microsoft applications and ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates active listening to collect information and respond empathetically.
• Guides members to navigate the member portal and become self-sufficient.
• Resolves issues accurately and expediently with appropriate information.
• Analyzes inquiry types to ensure correct resolution steps are followed.
• Documents all interactions in accordance with internal policies.
• Meets quality, quantity, and timeliness standards for performance goals.
• Maintains QA call audit standards.

Skills

Customer service

Multitasking

Verbal and written communication

Attention to detail

Microsoft Office

Bilingual English/Spanish

Medical terminology

Education

High School Diploma

Tools

AS400

Job description

OneShare Health Careers

You're going to love working with us.

Working at OneShare

Everything we do at OneShare Health is about making life better for people around the world.

Position:Member Support Specialist Location: Irving, TX

Job Id:248 # of Openings:1 Do you share our passion for helping others? Are you looking for more than just a job? Submit your resume today and join us in our unwavering commitment to working and serving "Better Together"!

OneShare Health, LLC., based in Irving Texas is a medical cost sharing ministry providing a unique and affordable, ACA-exempt path to healthcare. Our core value is the biblical imperative of giving to and serving others. With industry-leading membership programs and an unparalleled member experience, OneShare Health is passionate about finding ways to fulfill our ministry to members, staff, and other charitable organizations. As a condition of employment, each employee will be required to affirm that he or she will be able to carry out all employment duties in a way that supports and is consistent with OneShare Health's Christian mission, vision, scriptural foundation, values, and beliefs found on our website at About Our Christian Health Care Sharing Ministry | OneShare Health

Job Purpose

The Member Support Specialist is responsible for delivering excellence in customer service through the engagement, consultation, and education of members in a fast-paced, in-bound, call center environment. The Member Support Representative receives telephonic inquiries including but not limited to the following: sharing request status and payments, member billing and account information, provider accessibility, and general program and eligibility questions. This critical, member-facing, role handles each call with care, empathy, detail, subject matter expertise and with the ultimate goal of a one-call resolution. The desired result of the Member Support Specialist is to consistently provide an unmatched member experience, delivered in accordance with OneShare's values, internal processes and procedures, and various regulatory requirements.

Duties and responsibilities

• Demonstrates effective, active listening to collect relevant information, build rapport and respond to callers in a professional, empathetic, and compassionate manner.
• Assists members in navigating company website and member portal(s) and encourages and reassures them to become educated, empowered, and self-sufficient.
• Accurately and expediently resolves issues, finds solutions, and provides information to OneShare Health members and customers.
• Effectively and accurately analyzes member and other customer inquiry type to help ensure accurate information and resolution steps.
• Accurately documents all provider and member interactions in a timely manner and in accordance with internal policies and procedures.
• Meets quality, quantity, and timeliness standards to achieve individual and department performance goals.
• Continually meets and exceeds Quality Assurance call audit standards.

Qualifications

• High School Diploma or equivalent.
• One (1) Plus years of inbound call center, customer service experience.
• Two (2) Plus years of experience in healthcare or insurance preferred.
• Familiarity with databases (AS400) preferred but not required.
• Bi-lingual (English/Spanish) preferred.
• Demonstrated ability to effectively multitask.
• Demonstrated understanding of medical terminology helpful but not required.
• Demonstrated attention to detail and accuracy in a fast-paced environment.
• Proficiency in various Microsoft applications.
• Excellence in verbal and written communication skills.

Generous Benefits Package Includes

• Medical, Dental, and Vision Insurance
• Company-paid Long-Term Disability
• Company-paid Life Insurance
• Short-Term Disability
• Accident Insurance
• Indemnity Insurance
• Critical Illness Coverage
• 401(k) with Company Match (immediate vesting after 6 months)
• Paid Time Off (PTO)

EEO: OneShare Health, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

'Therefore encourage one another and build one another up, just as you are doing.'
1 Thessalonians 5:11 (ESV)

1125 Executive Circle, Suite #130
Irving, Texas, 75038

OneShare Health, LLC is not an insurance company but a religious health care sharing ministry. For our full disclosures, see www.onesharehealth.com/legal-notices for the most up to date state availability listing.