Customer Service Representative

Healthcare Support Staffing

Irving (TX)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Job summary

A leading healthcare recruiting firm in Irving, Texas, seeks a Customer Service Representative to handle high volume inbound calls for the Behavioral Health Department. Responsibilities include assisting with eligibility, benefits, and provider status, as well as reviewing grievances and claim status. The ideal candidate will have high school education, call center experience in healthcare, and a strong attendance record. Join a firm dedicated to connecting healthcare professionals with rewarding career opportunities.

Qualifications

High volume call center experience in a healthcare environment is required.
Customer service experience is a must.
Attendance and punctuality are critical.

Responsibilities

Field high volume inbound calls from Members, Providers, and Facilities.
Assist with eligibility/benefits, provider status, and out-patient certification.
Review grievances and claims status.

Skills

High volume call center experience

CSR experience

Education

High School Diploma/GED

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Company Job Description/Day to Day Duties:

High volume inbound calls from Members, Providers, Facilities, Health Plan Reps, and other Employer Reps for the Behavioral Health Department. They will need to field phone calls in regards to eligibility/benefits, provider status, out-patient certification and certification extensions, screening and transferring calls to the appropriate departments, reviewing grievances and appeals, and reviewing claim status.

Qualifications