Sr. Call Center Member Service Representative

ADP, Inc.; Orange (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

WeShare Health is seeking a Senior Member Services Representative in Orange, CA to deliver exceptional service to members. You will handle inbound and outbound inquiries, resolve escalated issues, and own cases through resolution while supporting junior staff.

The role requires strong healthcare knowledge, problem-solving, sound judgment, empathy, and accountability, aligned with the We Got You service philosophy. This is a full-time, on-site position at our Orange location.

Qualifications

• Experience handling inbound and outbound member inquiries.
• Ability to resolve complex escalated member issues.

Responsibilities

• Manage inbound and outbound member interactions with professionalism.
• Resolve complex and escalated member concerns to ownership and closure.
• Support less experienced representatives and share knowledge.
• Identify operational trends and collaborate with internal teams to remove barriers for members.

Skills

Member interaction

Problem solving

Escalation management

Healthcare knowledge

Cross-functional support

CRM software

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sr. Call Center Member Service Representative

Full Time Orange, CA, US

Salary Range: $25.00 To $30.00 Hourly

Sr. Member Service Representative

Healthcare is increasingly unaffordable for many Americans. Most people believe they have two choices: increasingly expensive, restrictive employer insurance, or an ACA plan that keeps getting pricier. Many don't know there's a third, smarter option.

WeShare Health is that option.

WeShare Health’s mission is to make healthcare simpler, more affordable, and more human. We're a nonprofit, faith-inspired healthcare sharing organization where members contribute monthly to share one another's eligible medical expenses. We're proudly not insurance, and that's the point.

Members access a national network of 1 million physicians at 30 to 60 percent less than comparable traditional insurance. Since 2018, WeShare Health has served more than 100,000 members and shared more than $50 million in medical expenses. Our purpose is clear: people before profit.

WeShare Health is led by senior executives with deep experience across for-profit and nonprofit enterprises. We’re rated 4.6 out of 5 on Google Reviews, rated 4.7 on Trustpilot by members and certified as a Great Place To Work® by our employees. If you have a bias for action, enjoy challenges, and want to challenge the status quo to make an impact in a massive industry, WeShare Health might be the place for you!

About This Role

The Senior Member Services Representative plays a critical role in delivering an exceptional experience to our members and serves as an experienced resource within the Member Services organization.

In addition to managing inbound and outbound member interactions, Senior Member Services Representatives are responsible for resolving complex and escalated member concerns, taking ownership of cases through resolution, supporting less experienced representatives, identifying operational trends, and partnering with internal departments to remove barriers impacting the member experience.

This position requires strong healthcare knowledge, advanced problem-solving skills, sound judgment, emotional intelligence, and a high level of accountability. Senior Representatives are expected to model our“We Got You” service philosophy by taking