Inbound Customer Support Specialist: Shipments & Reports

OLSA Resources, Inc.; Richmond (VA); On-site; USD 13,776 - 15,153; Full time

Job summary

A leading shipping company in Virginia is seeking a customer support representative to provide in-bound telephone support in a call center environment. Responsibilities include handling customer inquiries, preparing reports, and processing requests. Ideal candidates should have previous call center experience and proficiency in Microsoft Office applications. Compensation starts at $10.00/hr and can increase to $11.00/hr after training.

Qualifications

• Previous call center experience required.
• Experience with Microsoft Office applications (Excel and Word).

Responsibilities

• Provides in-bound telephone customer support in a call center.
• Processes complaints and files supply requests for customers.
• Tracks shipments and orders, prepares reports.

Skills

Call center experience

Microsoft Office applications

Job description

A leading shipping company in Virginia is seeking a customer support representative to provide in-bound telephone support in a call center environment. Responsibilities include handling customer inquiries, preparing reports, and processing requests. Ideal candidates should have previous call center experience and proficiency in Microsoft Office applications. Compensation starts at $10.00/hr and can increase to $11.00/hr after training.