Customer Service Specialist

Find Great People | FGP; Virginia Beach (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Onsite work

Job summary

Find Great People | FGP is seeking a detail-oriented Customer Service Specialist in Virginia Beach, VA. The role blends customer support, administrative coordination, and operational responsibilities with potential for growth.

This temp-to-hire position offers a stable, growing company and onsite work. Responsibilities include handling calls, processing orders and invoices, and coordinating shipments and repairs.

Qualifications

• 2–3 years of experience in customer service, office management or administrative support.
• Strong organizational skills with high attention to detail.
• Comfortable managing multiple tasks in a fast-paced environment.
• Experience with inventory tracking, billing, or order processing systems preferred.
• Basic accounting or accounts receivable knowledge is a plus.
• Proficient in Microsoft Office applications (Excel, Outlook, Word).
• Excellent communication and problem-solving abilities.
• High school diploma or equivalent required; additional education is a plus.

Responsibilities

• Serve as the first point of contact by answering calls and assisting walk-in customers.
• Manage incoming shipments from vendors and internal locations with accurate receipt and documentation.
• Update and maintain purchase orders in internal systems.
• Participate in quarterly inventory counts and maintain inventory records.
• Process depot/service repairs, create service orders, and coordinate shipments to third-party repair providers.
• Track and manage the return and delivery of repaired equipment to customers.
• Generate and process invoices for sales and service orders within deadlines.
• Upload invoices to customer portals as required.
• Process customer payments, including credit card transactions.
• Maintain accurate customer account records and collections notes.
• Coordinate weekly payment processing and documentation.

Skills

Customer service

Office management

Administrative support

Education

High school diploma

Tools

Excel

Outlook

Word

Job description

We are seeking a detail-oriented Customer Service Specialist to join a growing operations team in Virginia Beach, VA. This role offers a dynamic blend of customer support, administrative coordination, and operational responsibility, with potential for long-term growth.

This is a temp-to-hire position with a stable, growing company!

Responsibilities:

• Serve as the first point of contact by answering incoming calls, assisting walk-in customers, and routing inquiries appropriately
• Manage incoming shipments from vendors and internal locations, ensuring accurate receipt and documentation
• Update and maintain purchase orders in internal systems
• Participate in quarterly inventory counts and maintain accurate inventory records
• Process depot/service repairs, including creating service orders and coordinating shipments to third-party repair providers
• Track and manage the return and delivery of repaired equipment to customers
• Generate and process invoices for sales and service orders within designated timelines
• Upload invoices to customer portals as required
• Process customer payments, including credit card transactions
• Maintain accurate customer account records and collections notes
• Coordinate weekly payment processing and documentation

Qualifications:

• 2-3 years of experience in customer service, office management or administrative support
• Strong organizational skills with high attention to detail
• Comfortable managing multiple tasks in a fast-paced environment
• Experience with inventory tracking, billing, or order processing systems preferred
• Basic accounting or accounts receivable knowledge is a plus
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Strong communication and problem-solving skills
• High school diploma or equivalent required; additional education is a plus
• $17-$22 per hour, based on experience
• Health, dental, and vision benefits offered once permanent

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (onsite)