Order Fulfillment & Customer Service Specialist (Contract)

Direct Staffing Inc; Salem (VA); On-site; USD 20,252 - 28,844; Full time

Job summary

A staffing agency is seeking an experienced Customer Service Order Fulfillment Specialist for a 1-year assignment in Salem, Virginia. The candidate will provide telephone and email support, expedite shipments, and manage customer data. Required qualifications include a minimum of 5 years of customer service experience or a Bachelor's degree, proficiency in Microsoft Office, and strong facilitation skills. This position offers a pay rate of $17.82 per hour and is set to start in March 2017.

Qualifications

• Minimum of 5 years of customer service experience or Bachelor's degree in Business or Arts.
• Minimum of 2 years of experience in commercial sales operations.
• Experience in a Call Center and familiarity with Six Sigma.

Responsibilities

• Provide telephone and email support to sales and customers.
• Expedite shipments and track customer incidents in Siebel.
• Manage Customer Master Data and security checks.

Skills

Customer service experience

Proficient in Microsoft Office Suite

Strong facilitation skills

Education

High School Diploma / GED or Bachelor's Degree

Job description

A staffing agency is seeking an experienced Customer Service Order Fulfillment Specialist for a 1-year assignment in Salem, Virginia. The candidate will provide telephone and email support, expedite shipments, and manage customer data. Required qualifications include a minimum of 5 years of customer service experience or a Bachelor's degree, proficiency in Microsoft Office, and strong facilitation skills. This position offers a pay rate of $17.82 per hour and is set to start in March 2017.