Customer Experience Specialist: Shipments & Support

Forward Air Inc; Greeneville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Forward Air Inc. is seeking a Corporate Customer Service Representative to handle calls, emails, and chats with courtesy and professionalism. The role involves documenting interactions, processing shipment changes, and generating reports for timely delivery of information.

The ideal candidate will have at least 1 year of customer service experience, strong Microsoft Office skills, and the ability to multitask in a fast-paced environment while maintaining a positive corporate image.

Qualifications

• Must have at least 1 year of customer service experience
• Ability to establish and maintain effective working relationships with customers, employees, and management
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Ability to multi task and perform several duties at one time
• Experience handling data entry and administrative duties

Responsibilities

• Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution
• Data entry (documenting calls and emails internally)
• Process shipment change requests and follow up to ensure completion
• Run customer reports and provide results to appropriate parties on time
• Review shipment tracking history and report delays
• Maintain records and logs as required by specific job function
• Consistently monitor email requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Office cleanliness - work space must be kept neat and organized
• Other duties as assigned

Skills

Customer service

Communication skills

Data entry

Multitasking

Microsoft Office

Education

High School diploma or GED

Tools

AS400 (DOS-based)

Job description

Forward Air Inc. is seeking a Corporate Customer Service Representative to handle calls, emails, and chats with courtesy and professionalism. The role involves documenting interactions, processing shipment changes, and generating reports for timely delivery of information.

The ideal candidate will have at least 1 year of customer service experience, strong Microsoft Office skills, and the ability to multitask in a fast-paced environment while maintaining a positive corporate image.