Customer Support Representative

OLSA Resources, Inc.; Richmond (VA); On-site; USD 13,776 - 15,153; Full time

Job summary

A leading shipping company in Virginia is seeking a customer support representative to provide in-bound telephone support in a call center environment. Responsibilities include handling customer inquiries, preparing reports, and processing requests. Ideal candidates should have previous call center experience and proficiency in Microsoft Office applications. Compensation starts at $10.00/hr and can increase to $11.00/hr after training.

Qualifications

• Previous call center experience required.
• Experience with Microsoft Office applications (Excel and Word).

Responsibilities

• Provides in-bound telephone customer support in a call center.
• Processes complaints and files supply requests for customers.
• Tracks shipments and orders, prepares reports.

Skills

Call center experience

Microsoft Office applications

Job description

One of the top shipping companies in the country!

Job Description

Provides in-bound telephone customer support in a call center environment and determines the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input may be required.

Qualifications

Previous call center experience required, as well as experience with microsoft office applications (excel andword)

Additional Information

These positions start at $10.00/hr and move up to $11.00/hr after training.