Inbound Customer Support Specialist — Orders & Returns

Confidential; Lake Forest (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental

Medical

Parent Leave

Retirement/401K

Vacation

Vision

Job summary

Grainger Inc., a Chicago-based industrial supply company, is seeking a customer service representative to handle high-volume inbound calls and provide professional, empathetic service from Lake Forest, IL. You will navigate multiple systems to resolve inquiries, assist with orders, pricing, invoicing, and returns, and resolve issues using critical thinking and available resources.

The role requires 1+ year of customer service experience, proficiency in Microsoft Office, and familiarity with

Qualifications

• 1+ year of customer service experience required.
• High-volume inbound call center experience preferred but not required.
• High school diploma or equivalent required.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Responsibilities

• Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service.
• Navigate multiple systems and databases quickly to resolve customer inquiries.
• Assist with order placement, product information, pricing, invoicing issues, credits, and returns.
• Solve problems independently using critical thinking and available resources.

Skills

Customer service

Call center experience

Problem solving

Education

High School Diploma or Equivalent

Tools

CRM systems

SAP

Job description

Grainger Inc., a Chicago-based industrial supply company, is seeking a customer service representative to handle high-volume inbound calls and provide professional, empathetic service from Lake Forest, IL. You will navigate multiple systems to resolve inquiries, assist with orders, pricing, invoicing, and returns, and resolve issues using critical thinking and available resources.

The role requires 1+ year of customer service experience, proficiency in Microsoft Office, and familiarity with