Customer Service Representative

Hired; Lake Forest (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement savings

Paid parental leave

Generous vacation time

Career development

Job summary

Grainger Inc in Lake Forest, IL is seeking a Customer Service Representative to handle inbound calls, assist customers with orders, and resolve inquiries across multiple systems.

You will log interactions, research issues, and provide courteous, accurate information, contributing to a responsive service experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent educational background required.
• 1+ year of proven customer service experience required (high-volume inbound call center experience preferred).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Prior experience working with CRM platforms and SAP enterprise systems is a plus.
• Strong active listening, verbal communication, and problem-solving abilities.

Responsibilities

• Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service.
• Navigate multiple internal systems and databases quickly to research and resolve customer inquiries.
• Assist customers with order placement, product details, pricing, billing issues, credits, and returns.
• Solve problems independently using critical thinking, sound judgment, and available resources.
• Accurately log customer interactions, order details, and follow-up actions into tracking systems.

Skills

Customer service

MS Office

CRM systems

SAP

Active listening

Communication

Problem solving

Education

High school diploma

Tools

SAP

CRM platforms

Job description

• Job Title: Customer Service Representative
• Employment Type: Full-Time
• Location: Lake Forest, IL, United States

About the Role:

Grainger Inc is seeking a customer-focused and empathetic Customer Service Representative to join our team in Lake Forest, IL (in partnership with Skills for Chicago). In this frontline role, you will manage inbound customer communications, facilitate order placement, resolve customer inquiries across multiple systems, and deliver responsive service to help businesses run safely and efficiently.

Key Responsibilities:

• Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service.
• Navigate multiple internal systems and databases quickly to research and resolve customer inquiries.
• Assist customers with order placement, product details, pricing, billing issues, credits, and returns.
• Solve problems independently using critical thinking, sound judgment, and available resources.
• Accurately log customer interactions, order details, and follow-up actions into tracking systems.

Required Skills & Qualifications:

• High school diploma or equivalent educational background required.
• 1+ year of proven customer service experience required (high-volume inbound call center experience preferred).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Prior experience working with CRM platforms and SAP enterprise systems is a plus.
• Strong active listening, verbal communication, and problem-solving abilities.
• Program eligibility: Must reside in Illinois or Indiana and be authorized to work in the United States.

What We Offer:

• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan and paid parental leave.
• Generous paid vacation and time-off programs.
• Inclusive, people-first culture focused on continuous career development, training, and community impact.

Equal Opportunity Employer:

Grainger Inc and Skills for Chicago are committed to creating an inclusive workplace and providing equal employment opportunities to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.