Customer Service Representative - Grainger Inc - Lake Forest

Confidential; Lake Forest (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental

Medical

Parent Leave

Retirement/401K

Vacation

Vision

Job summary

Grainger Inc., a Chicago-based industrial supply company, is seeking a customer service representative to handle high-volume inbound calls and provide professional, empathetic service from Lake Forest, IL. You will navigate multiple systems to resolve inquiries, assist with orders, pricing, invoicing, and returns, and resolve issues using critical thinking and available resources.

The role requires 1+ year of customer service experience, proficiency in Microsoft Office, and familiarity with

Qualifications

• 1+ year of customer service experience required.
• High-volume inbound call center experience preferred but not required.
• High school diploma or equivalent required.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Responsibilities

• Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service.
• Navigate multiple systems and databases quickly to resolve customer inquiries.
• Assist with order placement, product information, pricing, invoicing issues, credits, and returns.
• Solve problems independently using critical thinking and available resources.

Skills

Customer service

Call center experience

Problem solving

Education

High School Diploma or Equivalent

Tools

CRM systems

SAP

Job description

Skills for ChicagoIs a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.

Grainger IncGrainger is a leading industrial supply company driven by its purpose, We Keep The World Working. Serving millions of customers worldwide, Grainger combines products, technology, and strong customer relationships to help businesses run safely and efficiently. The company fosters an inclusive, people-first culture that supports career growth, community engagement, and meaningful impact.

Job Highlights

• Handle high volumes of inbound calls while delivering professional, empathetic, and efficient customer service
• Navigate multiple systems and databases quickly to resolve customer inquiries
• Assist with order placement, product information, pricing, invoicing issues, credits, and returns
• Solve problems independently using critical thinking and available resources

Candidate Profile

• 1+ year of customer service experience required
• High-volume inbound call center experience preferred but not required
• High school diploma or equivalent required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with CRM systems and SAP is a plus

Additional Information

LocationLake Forest

Benefits

• Dental
• Medical
• Parent Leave
• Retirement/401K
• Vacation
• Vision