Hybrid Inbound Customer Service Specialist

Grainger Businesses; Janesville (WI); Hybrid; USD 20,741 - 29,540; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) contributions

Employee discounts

Safety shoes provided

Job summary

Grainger Businesses is seeking full-time Customer Service Representatives in Janesville, WI, to deliver exceptional service to our customers.

You will handle a high volume of inbound calls and assist with order placements and inquiries. The role involves a hybrid work model and offers competitive pay starting at $18.25/hour.

The ideal candidate should possess a high school diploma and have customer service experience. Join us to grow your career at Grainger!

Qualifications

• 1 year of customer service experience, preferably in a call center.
• Ability to thrive in a fast-paced environment.
• Open to feedback and coaching.

Responsibilities

• Handle high volume inbound calls with professionalism.
• Assist customers with order placements and inquiries.
• Problem-solve independently to deliver accurate resolutions.

Skills

Customer service experience

Critical thinking

Effective communication

Problem-solving

Proficiency in Microsoft Office Suite

Education

High School diploma or equivalent

Tools

CRM systems

SAP

Job description

Grainger Businesses is seeking full-time Customer Service Representatives in Janesville, WI, to deliver exceptional service to our customers.

You will handle a high volume of inbound calls and assist with order placements and inquiries. The role involves a hybrid work model and offers competitive pay starting at $18.25/hour.

The ideal candidate should possess a high school diploma and have customer service experience. Join us to grow your career at Grainger!