Inbound Customer Support Analyst/Customer Support Agent

Direct Staffing Inc

Lawrenceville (GA)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Access to numerous career opportunities

Career guides and resources

Access to online training courses

Group-rate insurance options

Job summary

A staffing agency is seeking candidates for a customer support role in Lawrenceville, GA. This position involves providing technical assistance to customers and helping them with inquiries about software products. The ideal candidates should have technical support skills, relevant customer service experience, and excellent communication abilities. Successful candidates will benefit from various career resources and training opportunities offered by the agency.

Qualifications

Demonstrated ability to navigate software and provide technical support.
Experience in customer service roles.
Strong verbal and written communication skills.

Responsibilities

Provide technical assistance to customers via phone, email, and chat.
Identify customer needs and recommend suitable products or services.

Skills

Basic Computer navigational skills

Customer Support experience

Excellent communication skills

Job description

Contract

Company Description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Overview

Provide assistance to customers with questions or issues regarding software products or services and their application pertinent to the business environment. Support is provided through telephone, email, chat, etc.and/or Identify customer needs and suggest additional products or services.

Responsibilities:

Must have

Qualifications