Customer Service Representative

Direct Staffing Inc; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency in Madison, Wisconsin is seeking candidates for a customer service role. Responsibilities include responding to customer inquiries, documenting interactions, and solving issues via telephone. Candidates should have at least a High School Diploma, with a preference for a Bachelor's degree. The position requires strong communication skills and a minimum of one year of customer service experience. This is a 3-month assignment with a business casual environment and scheduled shifts from 8am to 5pm, Monday through Friday.

Qualifications

• Minimum of 1 year of experience in a customer service environment.
• Must possess basic to intermediate computer skills and MS Office experience.
• Ability to learn quickly and apply new knowledge.

Responsibilities

• Provides customers with information in response to escalated questions.
• Documents customer interactions and product/service issues.
• Uses telephone skills to solve customer issues.

Skills

Customer Service Experience

Attention to detail

Communication skills

Education

High School Diploma or Equivalent

Bachelor’s degree in business or related discipline

Tools

Microsoft Office

Excel

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

• Provides customers with information in response to questions that have been escalated
• Documents customer interactions and product/service issues
• Uses telephone skills to solve customer issues
• Reviews payment history and account information
• Updates/ confirms customer demographics
• Follows procedures and works within federal and state regulations and company policy
• Displays excellent communication skills, both verbal and written
• Thrives on handling a wide variety of issues and solving problems while working in a global team environment

Skills and Qualifications

• High School Diploma or Equivalent required, but a Bachelor’s degree in business or a related discipline is preferred
• Minimum of 1 year of experience in a customer service environment
• Must possess basic to intermediate computer skills and MS Office experience
• Familiar with both mainframe and software applications
• Ability to learn quickly and apply new knowledge
• Must possess strong attention to detail
• Must possess strong written and verbal communication skills
• Ability to remain seated for long periods of time
• Capacity to quickly change focus on work activities

Term of Assignment

• 3-month assignment: January 3rd 2017 to April 1st 2017, with a possibility of an extension depending on performance and needs of the client.
• This is a Business casual environment and scheduled shifts will fall between 8am-5pm, Monday-Friday with 2-3 weeks of training provided.

Qualifications

• Excel
• Microsoft Office/Word/Outlook
• Customer Service Experience

Additional Information

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!