Inbound Customer Service Specialist

Direct Staffing Inc; Quincy (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay rate with weekly checks

Online continuing education via Kelly Learning Center

Employee discounts

Job summary

A staffing agency is searching for a Customer Advocate to work in a call center environment in Quincy, Illinois. The role requires excellent customer service skills and involves providing support over the phone and documenting communications effectively. Candidates should demonstrate a professional attitude and have a strong attendance record. This temporary position has the potential for full-time employment based on performance, offering competitive pay and additional employee benefits.

Qualifications

• Must have experience in customer service within retail, restaurant, or call center settings.
• Ability to think independently and work efficiently.
• Consistently demonstrate a professional attitude and presence.

Responsibilities

• Interact with customers in a Call Center Environment.
• Spend 90% of the day providing prompt and quality customer service.
• Document all communication accurately and in a timely manner.

Skills

Customer service experience

Office Environment experience

Phone experience

Professional attitude

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Title: Customer Advocate (Inbound Customer Service Specialists)
Length: Temp-to-Hire. (Decision to be hired on permanently will be based on performance after 6 months to a year). It is the hiring manager’s intention to hire on perm ALL candidates who have a positive attitude, are on time, and perform to company standards.
Shift: Monday through Friday an assigned 8 hour shift between 7:00 AM and 6:00 PM.

Responsibilities

• Working in a Call Center Environment
• 90% of the day will be spent on the phone
• Providing prompt and quality customer service interactions
• Document all communication in data base accurately and in a timely manner
• Professionally communicate with all customers, clients and all levels within the organization

Qualities

• Office Environment experience
• Great attendance record
• Phone experience
• Professional attitude and presence
• Ability to think independently and work efficiently
• Must have customer service experience-retail, restaurant, call center.

Additional Information

By working with Kelly in this role, you would be eligible for:

• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• Several employee discounts
• And more!