Customer Service/Data entry

Direct Staffing Inc; Wichita Falls (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency is seeking individuals for a customer service role in Wichita Falls, Texas. This position involves assisting members through phone and written inquiries, requiring a high school diploma or GED and six months of relevant experience. The ideal candidate should have strong communication skills and be comfortable spending the majority of the time on the phone. If you're organized and analytical, this opportunity offers a supportive work environment in a well-known company.

Qualifications

• High School Diploma or GED is essential.
• Six months customer service or office experience is required.
• Experience with data entry and typing is necessary.

Responsibilities

• Assist members by responding to inquiries in a timely manner.
• Conduct research for inquiries received.
• Spend 90% of scheduled time on the phone.

Skills

Data entry

Customer service

Analytical skills

Verbal communication

Written communication

Education

High School Diploma or GED

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

• Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner.
• Conducting research.
• You will spend approximately 90% of the scheduled time on the phone according to business need.

Job Requirements

• High School Diploma or GED.
• 6 months customer service experience or 6 months office experience.
• Data entry and/or typing experience.
• Social, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Preferred Job Requirements

• 9 months of experience in a customer service/call center environment.
• Knowledge of medical terminology and anatomy.
• Validated ability to learn quickly and adapt to change.

Additional Information

Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.