Contact Center Customer Service Inbound/Outbound I

Direct Staffing Inc; Frederick (MD); On-site; USD 20,664 - 27,552; Full time

Job summary

A staffing agency in Maryland is seeking a Customer Service Representative. This role involves answering customer calls, resolving billing issues, and managing customer requests via mail and emails. The ideal candidate will have a High School Diploma and at least 1 year of customer service experience. Proficiency in Microsoft Office is preferred. This position offers an opportunity to grow in a dynamic environment.

Qualifications

• High School Diploma required.
• 1+ years of customer service experience needed.
• Previous experience in an administrative role is preferred.

Responsibilities

• Answer inbound customer calls.
• Research and resolve general billing issues.
• Handle customer requests through mail and emails.
• Identify and forward customer calls to appropriate staff.
• Complete paperwork forms to resolve customer issues.
• Generate customer letters in response to queries.
• Document customer contact trends.

Skills

Customer Service

Communication

Problem Solving

Microsoft Office (Excel/Word/PowerPoint)

Education

High School Diploma

Job description

• Contract

Company Description

Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.

Job Description

Answers inbound customer calls

Researches and solves general billing issues

Handles customer requests that come through mail and emails

Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary

Responsible for completing multiple paperwork forms to resolve customer issues.

Generates customer letters in response to customer queries

Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.

Participates in department and company meetings.

Experience with Microsoft Office Excel/Word/PowerPoint is preferred

Other duties assigned.

Qualifications

High School Diploma

1 + years Customer Service Experience

Prior experience in an administrative function