Customer Experience Specialist

Graybar Electric Company; Sacramento (CA); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Wellness day

Career development programs

Employee recognition

Job summary

Graybar Electric Company is seeking a Customer Service Representative to be a key contact for customers, entering orders, handling requests and providing timely, professional support.

You will interact with customers on an ongoing basis, assist with product selection and application, and coordinate order entry, pricing, billing and claims while maintaining a courteous demeanor. The role offers weekday hours with a competitive hourly pay and comprehensive benefits.

Qualifications

• 2+ years experience preferred.
• High School education required.
• 2 year or 4 year degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Communication skills

Customer service

Tact

Education

High School education

2-year or 4-year degree preferred

Job description

Graybar Electric Company is seeking a Customer Service Representative to be a key contact for customers, entering orders, handling requests and providing timely, professional support.

You will interact with customers on an ongoing basis, assist with product selection and application, and coordinate order entry, pricing, billing and claims while maintaining a courteous demeanor. The role offers weekday hours with a competitive hourly pay and comprehensive benefits.